CBD Property Care Pty Ltd - Privacy Policy

CBD Property Care Pty Ltd ABN 90 158 411 486 ("CBD Property Care") is a property management and care business providing tailored property maintenance and management services across New South Wales.

Privacy Policy

CBD Property Care is committed to protecting the privacy of individuals. The protection of personal information in the private sector is governed by the Privacy Act 1988, as amended by the Privacy Amendment (Private Sector) Act 2000 ("Act"). All employees and officers of CBD Property Care are expected to comply with the Act and the company’s policies and procedures concerning the protection of personal information.

CBD Property Care will take all reasonable steps to protect the personal information it collects, uses, and discloses. These policies and procedures outline the company’s commitment to protecting and maintaining the integrity of personal information.

Collection and Use of Personal Information

What is Personal Information?
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

CBD Property Care collects personal information that is necessary for or directly related to its business relationship with clients, contractors, or employees.

The information collected may include:

  • Name, address, date of birth, email, and contact details.

  • Identification details such as a driver’s license or passport number.

  • Employment and financial information, such as tax file numbers or payroll details (for employees).

  • Credit-related information for managing accounts and payment arrangements.

We may collect this information:

  • Directly from you when you contact us via phone, email, or online forms.

  • Through our business transactions, such as service requests, contractor management, or financial agreements.

  • From publicly available sources or credit reporting agencies (with your consent).

Why We Collect Personal Information:
CBD Property Care collects personal information for purposes such as:

  • Providing property care, management, and maintenance services.

  • Responding to customer or contractor inquiries.

  • Administering accounts, payments, and service agreements.

  • Complying with legal and regulatory obligations.

  • Improving services based on customer feedback and preferences.

Disclosure of Personal Information

CBD Property Care may disclose personal information to:

  • Government or regulatory authorities where required by law.

  • Professional advisors, including accountants, auditors, and solicitors.

  • Contractors, subcontractors, or service providers engaged to perform services on behalf of CBD Property Care.

  • Credit reporting agencies or insurance investigators (with your consent).

CBD Property Care ensures that any third-party organisation is bound by confidentiality and privacy obligations concerning your personal information.

Overseas Disclosures:
CBD Property Care does not typically disclose personal information to overseas recipients unless required for specific business purposes or with your consent.

Under no circumstances will CBD Property Care sell or distribute customer personal information without prior written consent.

Storage and Security of Personal Information

CBD Property Care takes all reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes storing information securely in electronic files and ensuring that access is limited to authorised personnel only.

When personal information is no longer required, it will be securely destroyed or de-identified in accordance with legal requirements.

Accessing and Updating Personal Information

You may access your personal information or request corrections to ensure it is accurate and up-to-date. To make such requests, please contact our team directly via email at admin@cbdpropertycare.au

Marketing and Communications

CBD Property Care may send promotional or marketing materials to clients and potential clients where the information is collected directly, and there is a reasonable expectation for such use.

You can opt out of marketing communications at any time by using the unsubscribe link provided in our messages or contacting us at admin@cbdpropertycare.au

Complaints and Concerns

If you have any concerns about how CBD Property Care has handled your personal information, you may contact us via:
Email: admin@cbdpropertycare.com.au
We will respond promptly to resolve any issues.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:

  • Phone: 1300 363 992

  • Email: enquiries@oaic.gov.au

  • Web: www.oaic.gov.au

  • Address: GPO Box 5218, Sydney, NSW 2001

Changes to the Privacy Policy

CBD Property Care reserves the right to update this policy as necessary. Changes will be communicated via our website at www.cbdpropertycare.au

This policy is effective from 19/12/2024.

Approved and adopted by CBD Property Care Pty Ltd on 19/12/2024.